:root{--cy-navy:#152a3a;--cy-teal:#2ccdb6;--cy-purple:#7647ff;--cy-bg:#f5f7fa;--cy-text:#14212b;--cy-muted:#6f7b86;--cy-border:#e4e8ed;--cy-white:#fff}
.cy-portal{font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--cy-text);box-sizing:border-box}.cy-portal *{box-sizing:border-box}
#cyphium-portal-app{display:grid;grid-template-columns:240px minmax(0,1fr);min-height:720px;background:var(--cy-bg);border:1px solid var(--cy-border);border-radius:20px;overflow:hidden;box-shadow:0 18px 50px rgba(16,38,54,.08)}
.cy-sidebar{background:var(--cy-navy);padding:28px 18px;display:flex;flex-direction:column;gap:8px;color:#fff}.cy-brand{font-weight:900;letter-spacing:.12em;font-size:20px;margin:0 10px 24px}.cy-brand span{color:var(--cy-teal)}
.cy-user{display:flex;align-items:center;gap:10px;padding:14px 10px 22px;border-bottom:1px solid rgba(255,255,255,.1);margin-bottom:12px}.cy-avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--cy-teal);color:var(--cy-navy);font-weight:900}.cy-user strong{display:block;font-size:13px}.cy-user small{display:block;color:#aab7c0;margin-top:3px}
.cy-nav{border:0;background:transparent;color:#c7d0d6;text-align:left;padding:12px 14px;border-radius:10px;font-weight:700;cursor:pointer;text-decoration:none;font-size:14px}.cy-nav:hover,.cy-nav.active{background:rgba(255,255,255,.09);color:#fff}.cy-nav.active{box-shadow:inset 3px 0 0 var(--cy-teal)}.cy-link{display:block}.cy-signout{margin-top:auto;color:#aab7c0;padding:12px 14px;text-decoration:none;font-size:13px}
.cy-main{padding:38px;min-width:0}.cy-view{display:none}.cy-view.active{display:block}.cy-heading{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:26px}.cy-heading h1{font-size:34px;line-height:1.1;margin:5px 0 8px}.cy-heading p{margin:0;color:var(--cy-muted);max-width:680px}.cy-kicker{color:var(--cy-purple);font-weight:900;letter-spacing:.12em;font-size:11px}.cy-status{background:#e8faf6;color:#168f7d;padding:8px 12px;border-radius:999px;font-weight:800;font-size:12px}.cy-status i{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--cy-teal);margin-right:6px}
.cy-chat-card{background:#fff;border:1px solid var(--cy-border);border-radius:18px;overflow:hidden;box-shadow:0 8px 28px rgba(30,45,58,.05)}.cy-messages{height:390px;overflow:auto;padding:24px}.cy-msg{display:flex;margin:0 0 14px}.cy-msg.user{justify-content:flex-end}.cy-bubble{max-width:78%;background:#eef2f5;padding:12px 14px;border-radius:14px;white-space:pre-wrap;line-height:1.45}.cy-msg.user .cy-bubble{background:var(--cy-navy);color:#fff}.cy-msg.error .cy-bubble{background:#fff1f1;color:#9b2c2c}.cy-compose{border-top:1px solid var(--cy-border);display:flex;gap:10px;padding:14px}.cy-compose textarea{flex:1;resize:none;border:1px solid var(--cy-border);border-radius:12px;padding:13px 14px;min-height:48px;max-height:120px;outline:none}.cy-compose textarea:focus{border-color:var(--cy-teal);box-shadow:0 0 0 3px rgba(44,205,182,.12)}.cy-compose button,.cy-primary{border:0;border-radius:11px;background:var(--cy-purple);color:#fff;padding:0 20px;font-weight:800;cursor:pointer;min-height:44px}.cy-compose button:disabled,.cy-primary:disabled{opacity:.55;cursor:not-allowed}
.cy-escalate{margin-top:18px;background:#fff;border:1px solid var(--cy-border);border-radius:16px;padding:18px 20px;display:flex;align-items:center;justify-content:space-between;gap:20px}.cy-escalate strong,.cy-escalate span{display:block}.cy-escalate span{color:var(--cy-muted);font-size:13px;margin-top:4px}.cy-escalate button{background:var(--cy-navy);color:#fff;border:0;border-radius:10px;padding:11px 16px;font-weight:800;cursor:pointer}
.cy-ticket-list{display:grid;gap:12px}.cy-ticket{background:#fff;border:1px solid var(--cy-border);border-radius:15px;padding:18px 20px;display:flex;align-items:center;justify-content:space-between;gap:20px}.cy-ticket-num{display:block;font-size:11px;font-weight:900;color:var(--cy-purple);letter-spacing:.07em;margin-bottom:5px}.cy-ticket-title{display:block}.cy-ticket-date{display:block;color:var(--cy-muted);margin-top:6px}.cy-ticket-meta{display:flex;gap:8px;align-items:center}.cy-ticket-meta span{padding:7px 10px;border-radius:999px;background:#f0f3f6;font-size:11px;font-weight:800}.cy-stage{background:#e8faf6!important;color:#168f7d}.cy-empty{background:#fff;border:1px dashed #cbd3da;border-radius:15px;padding:36px;text-align:center;color:var(--cy-muted)}.cy-empty strong,.cy-empty span{display:block}.cy-empty span{margin-top:5px}
.cy-resource-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.cy-resource-grid a{background:#fff;border:1px solid var(--cy-border);border-radius:16px;padding:22px;text-decoration:none;color:var(--cy-text);transition:.18s ease}.cy-resource-grid a:hover{transform:translateY(-2px);box-shadow:0 10px 25px rgba(25,45,60,.07)}.cy-resource-grid strong,.cy-resource-grid span{display:block}.cy-resource-grid span{color:var(--cy-muted);font-size:13px;margin-top:6px}
.cy-modal{position:fixed;inset:0;background:rgba(8,19,28,.58);z-index:999999;display:none;align-items:center;justify-content:center;padding:20px}.cy-modal.open{display:flex}.cy-modal-card{width:min(560px,100%);background:#fff;border-radius:20px;padding:28px;position:relative;box-shadow:0 28px 80px rgba(0,0,0,.25)}.cy-modal-card h2{margin:7px 0 20px}.cy-modal-close{position:absolute;right:16px;top:12px;border:0;background:transparent;font-size:28px;color:#6b7780;cursor:pointer}.cy-modal label{display:block;font-size:13px;font-weight:800;margin:0 0 14px}.cy-modal input,.cy-modal select,.cy-modal textarea{width:100%;margin-top:7px;border:1px solid var(--cy-border);border-radius:10px;padding:11px 12px;font:inherit}.cy-modal textarea{resize:vertical}.cy-modal-actions{display:flex;justify-content:flex-end;gap:10px}.cy-secondary{border:1px solid var(--cy-border);background:#fff;color:var(--cy-text);border-radius:10px;padding:10px 16px;font-weight:800;cursor:pointer}.cy-feedback{margin-top:12px;font-size:13px;font-weight:700;color:#60707c}
.cy-login-card{max-width:460px;margin:50px auto;background:#fff;border:1px solid var(--cy-border);border-radius:18px;padding:30px;box-shadow:0 18px 50px rgba(16,38,54,.08)}.cy-login-card .cy-brand{color:var(--cy-navy);margin-left:0}.cy-login-card input[type=text],.cy-login-card input[type=password]{width:100%;padding:11px;border:1px solid var(--cy-border);border-radius:10px}.cy-login-card input[type=submit]{border:0;background:var(--cy-purple);color:#fff;border-radius:10px;padding:11px 18px;font-weight:800;cursor:pointer}
@media(max-width:800px){#cyphium-portal-app{grid-template-columns:1fr}.cy-sidebar{display:grid;grid-template-columns:1fr 1fr;padding:16px}.cy-brand,.cy-user{grid-column:1/-1;margin-bottom:0}.cy-signout{display:none}.cy-main{padding:22px}.cy-heading{display:block}.cy-status{display:inline-block;margin-top:14px}.cy-resource-grid{grid-template-columns:1fr}.cy-ticket{align-items:flex-start;flex-direction:column}.cy-bubble{max-width:92%}.cy-messages{height:360px}}
.cy-brand-image{margin:0 10px 24px;letter-spacing:0}.cy-brand-image img{display:block;max-width:170px;max-height:54px;width:auto;height:auto;object-fit:contain}
.cy-auth-wrap{max-width:980px;margin:40px auto}.cy-auth-brand{background:var(--cy-navy);border-radius:18px 18px 0 0;padding:24px 30px}.cy-auth-brand .cy-brand{margin:0;color:#fff}.cy-auth-brand .cy-brand-image img{max-width:210px}.cy-auth-grid{display:grid;grid-template-columns:1fr 1fr;gap:0;background:#fff;border:1px solid var(--cy-border);border-top:0;border-radius:0 0 18px 18px;overflow:hidden;box-shadow:0 18px 50px rgba(16,38,54,.08)}.cy-auth-grid .cy-login-card{max-width:none;margin:0;border:0;border-radius:0;box-shadow:none;padding:34px}.cy-auth-grid .cy-signup-card{background:#f8fafc;border-left:1px solid var(--cy-border)}.cy-auth-grid h2{margin:7px 0 8px}.cy-auth-grid p{color:var(--cy-muted);margin:0 0 20px}.cy-signup-form label{display:block;font-size:13px;font-weight:800;margin:0 0 13px}.cy-signup-form input{display:block;width:100%;margin-top:6px;padding:11px;border:1px solid var(--cy-border);border-radius:10px;font:inherit}.cy-signup-form button{border:0;background:var(--cy-purple);color:#fff;border-radius:10px;padding:12px 18px;font-weight:800;cursor:pointer;width:100%}.cy-auth-error{background:#fff1f1;color:#9b2c2c;padding:10px 12px;border-radius:9px;margin:0 0 14px;font-size:13px;font-weight:700}.cy-login-card .login-username label,.cy-login-card .login-password label{display:block;font-size:13px;font-weight:800;margin-bottom:6px}.cy-login-card .login-remember{font-size:13px;color:var(--cy-muted)}
@media(max-width:760px){.cy-auth-grid{grid-template-columns:1fr}.cy-auth-grid .cy-signup-card{border-left:0;border-top:1px solid var(--cy-border)}.cy-auth-wrap{margin:20px auto}.cy-auth-brand{padding:20px}}


/* v1.4 Cyphium tech finish */
#cyphium-portal-app{position:relative;background:linear-gradient(135deg,#f8fbfd 0%,#f3f7fb 50%,#f7f9fc 100%)}
#cyphium-portal-app:before{content:"";position:absolute;inset:0;pointer-events:none;background-image:linear-gradient(rgba(44,205,182,.035) 1px,transparent 1px),linear-gradient(90deg,rgba(44,205,182,.035) 1px,transparent 1px);background-size:34px 34px;mask-image:linear-gradient(to right,transparent 18%,#000 42%,#000 100%)}
.cy-sidebar{position:relative;z-index:1;background:linear-gradient(180deg,#102838 0%,#0b1f2c 100%);box-shadow:12px 0 40px rgba(5,20,30,.12)}
.cy-sidebar:after{content:"";position:absolute;right:0;top:0;bottom:0;width:1px;background:linear-gradient(180deg,transparent,var(--cy-teal),transparent);opacity:.45}
.cy-main{position:relative;z-index:1}
.cy-brand-image{padding:6px 8px 16px;margin:0 2px 12px;border-bottom:1px solid rgba(255,255,255,.08)}
.cy-brand-image img{max-width:184px;max-height:58px;filter:drop-shadow(0 0 10px rgba(44,205,182,.12))}
.cy-status{border:1px solid rgba(44,205,182,.25);box-shadow:0 0 0 4px rgba(44,205,182,.06)}
.cy-chat-card,.cy-escalate,.cy-ticket,.cy-resource-grid a{backdrop-filter:blur(8px);background:rgba(255,255,255,.92)}
.cy-chat-card{box-shadow:0 16px 42px rgba(19,43,60,.07),inset 0 1px 0 rgba(255,255,255,.85)}
.cy-compose button,.cy-primary,.cy-signup-form button,.cy-login-card input[type=submit]{background:linear-gradient(135deg,#6c46ff 0%,#7f45ff 58%,#2ccdb6 150%);box-shadow:0 8px 20px rgba(118,71,255,.2);transition:transform .16s ease,box-shadow .16s ease}
.cy-compose button:hover,.cy-primary:hover,.cy-signup-form button:hover,.cy-login-card input[type=submit]:hover{transform:translateY(-1px);box-shadow:0 11px 24px rgba(118,71,255,.28)}
.cy-nav{position:relative}.cy-nav.active:after{content:"";position:absolute;right:12px;top:50%;width:6px;height:6px;border-radius:50%;background:var(--cy-teal);transform:translateY(-50%);box-shadow:0 0 12px var(--cy-teal)}
.cy-auth-brand{background:linear-gradient(135deg,#102838 0%,#0a1d29 70%);position:relative;overflow:hidden}.cy-auth-brand:after{content:"";position:absolute;width:280px;height:280px;border:1px solid rgba(44,205,182,.18);border-radius:50%;right:-120px;top:-170px;box-shadow:0 0 60px rgba(44,205,182,.09)}
.cy-auth-brand .cy-brand-image{border:0;padding:0;margin:0}.cy-auth-brand .cy-brand-image img{max-width:230px}
.cy-kicker{background:linear-gradient(90deg,var(--cy-purple),var(--cy-teal));-webkit-background-clip:text;background-clip:text;color:transparent}


/* v1.6 launch polish + quick-start suggestions */
.cy-heading h1{font-size:clamp(42px,5vw,66px);letter-spacing:-.045em;font-weight:850;max-width:760px}
.cy-heading p{font-size:15px;line-height:1.6}
.cy-chat-card{position:relative;display:flex;flex-direction:column;border-color:rgba(190,208,220,.68);background:linear-gradient(145deg,rgba(255,255,255,.84),rgba(249,252,255,.74));box-shadow:0 26px 70px rgba(15,38,54,.10),inset 0 1px 0 rgba(255,255,255,.96);backdrop-filter:blur(22px) saturate(150%);-webkit-backdrop-filter:blur(22px) saturate(150%)}
.cy-chat-card:before{content:"";position:absolute;inset:0 0 auto 0;height:120px;pointer-events:none;background:radial-gradient(circle at 18% 0%,rgba(44,205,182,.10),transparent 42%),radial-gradient(circle at 82% 0%,rgba(112,75,255,.09),transparent 38%)}
.cy-messages{position:relative;z-index:1;height:360px;overflow:auto;padding:22px 20px 18px;flex:1 1 auto}
.cy-bubble{box-shadow:inset 0 1px 0 rgba(255,255,255,.75)}
.cy-msg.user .cy-bubble{background:linear-gradient(145deg,#173041,#0f2635);box-shadow:0 10px 26px rgba(11,31,44,.18)}
.cy-compose{position:relative;z-index:2;background:rgba(255,255,255,.72);backdrop-filter:blur(18px);-webkit-backdrop-filter:blur(18px);border-top:1px solid rgba(190,208,220,.62);padding:13px}
.cy-compose textarea{background:rgba(255,255,255,.88);border-color:rgba(187,204,216,.75);box-shadow:inset 0 1px 0 #fff}
.cy-compose button{min-width:82px;border-radius:12px}
.cy-escalate{background:linear-gradient(145deg,rgba(255,255,255,.88),rgba(250,252,255,.76));backdrop-filter:blur(18px) saturate(135%);-webkit-backdrop-filter:blur(18px) saturate(135%);border-color:rgba(190,208,220,.65);box-shadow:0 18px 44px rgba(18,41,57,.06),inset 0 1px 0 #fff}
.cy-status{background:rgba(228,252,247,.76);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);box-shadow:0 8px 24px rgba(44,205,182,.10),inset 0 1px 0 rgba(255,255,255,.9)}

.cy-suggestions{position:relative;z-index:2;padding:0 18px 12px;margin:0;transition:opacity .18s ease,transform .18s ease,max-height .22s ease,padding .22s ease,margin .22s ease;max-height:240px;overflow:hidden}
.cy-suggestions.is-hiding{opacity:0;transform:translateY(6px)}
.cy-suggestions.is-hidden{display:none}
.cy-suggestions-label{display:flex;align-items:center;gap:8px;margin:0 0 10px 4px;color:#82919d;font-size:10px;font-weight:900;letter-spacing:.14em;text-transform:uppercase}
.cy-suggestions-label span{width:6px;height:6px;border-radius:50%;background:var(--cy-teal);box-shadow:0 0 12px rgba(44,205,182,.75)}
.cy-suggestions{border-top:1px solid rgba(190,208,220,.42);background:linear-gradient(180deg,rgba(255,255,255,.06),rgba(255,255,255,.18))}
.cy-suggestion-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.cy-suggestion{appearance:none;text-align:left;min-height:116px;border:1px solid rgba(190,208,220,.70);border-radius:16px;padding:14px 14px 13px;background:linear-gradient(145deg,rgba(255,255,255,.80),rgba(246,250,253,.62));backdrop-filter:blur(18px) saturate(150%);-webkit-backdrop-filter:blur(18px) saturate(150%);box-shadow:0 12px 30px rgba(16,40,56,.06),inset 0 1px 0 rgba(255,255,255,.98);cursor:pointer;color:var(--cy-text);transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease,background .16s ease;position:relative;overflow:hidden}
.cy-suggestion:after{content:"";position:absolute;width:85px;height:85px;border-radius:50%;right:-38px;top:-40px;background:radial-gradient(circle,rgba(44,205,182,.12),transparent 68%);pointer-events:none}
.cy-suggestion:hover{transform:translateY(-2px);border-color:rgba(44,205,182,.45);box-shadow:0 18px 36px rgba(14,39,56,.10),0 0 0 3px rgba(44,205,182,.055);background:rgba(255,255,255,.90)}
.cy-suggestion-icon{display:inline-flex;width:28px;height:28px;align-items:center;justify-content:center;border-radius:9px;margin-bottom:12px;background:linear-gradient(145deg,rgba(44,205,182,.16),rgba(112,75,255,.10));color:#138e82;font-size:9px;font-weight:900;letter-spacing:.06em;border:1px solid rgba(44,205,182,.16)}
.cy-suggestion strong,.cy-suggestion small{display:block;position:relative;z-index:1}
.cy-suggestion strong{font-size:13px;margin-bottom:5px;letter-spacing:-.01em}
.cy-suggestion small{font-size:11px;line-height:1.45;color:#7d8c97;font-weight:600}

@media(max-width:900px){.cy-suggestion-grid{grid-template-columns:1fr}.cy-suggestion{min-height:90px}.cy-suggestions{max-height:420px;padding:0 14px 12px}.cy-heading h1{font-size:44px}.cy-messages{height:420px}}


/* v1.6.2 demo polish */
.cy-kicker{color:#111820!important;background:none!important;-webkit-background-clip:initial!important;background-clip:initial!important;font-size:13px!important;letter-spacing:.13em}
.cy-heading h1{font-size:clamp(48px,5.6vw,76px)!important;line-height:1.02!important}
.cy-heading p{font-size:17px!important;line-height:1.65!important;max-width:760px!important}
.cy-bubble{font-size:16px!important;line-height:1.5!important;padding:13px 16px!important}
.cy-compose textarea{font-size:16px!important;min-height:58px!important;padding:15px 16px!important}
.cy-compose button{background:linear-gradient(135deg,#163447 0%,#1e6470 62%,#2ccdb6 135%)!important;box-shadow:0 9px 24px rgba(19,72,84,.20)!important;color:#fff!important;font-size:15px!important;min-width:96px!important}
.cy-compose button:hover{box-shadow:0 12px 28px rgba(19,72,84,.28)!important}
.cy-suggestions{padding:0 18px 14px!important}
.cy-suggestions.is-hidden{display:none!important;max-height:0!important;padding:0!important;margin:0!important;border:0!important;opacity:0!important;pointer-events:none!important}
.cy-suggestions-label{font-size:11px!important;color:#677782!important}
.cy-suggestion{min-height:124px!important;padding:16px 16px 14px!important}
.cy-suggestion strong{font-size:15px!important}
.cy-suggestion small{font-size:12.5px!important;line-height:1.5!important}
.cy-suggestion-icon{width:30px!important;height:30px!important;font-size:10px!important}
@media(max-width:900px){.cy-heading h1{font-size:48px!important}.cy-heading p{font-size:16px!important}.cy-bubble{font-size:15px!important}}

/* v1.6.3: remove the initial canned greeting once the client starts the real conversation */
.cy-initial-greeting{transition:opacity .16s ease,transform .16s ease,max-height .16s ease,margin .16s ease;max-height:120px;overflow:hidden}
.cy-initial-greeting.is-hiding{opacity:0;transform:translateY(-4px);max-height:0;margin:0}